Frequently Asked Questions

You can book an appointment with us in many different ways:
Yes our quotations are free no obligation quotations. We believe in no hard sales, giving you the time to really think about your options. If you have had a cheaper quote elsewhere, please send us a copy of the quotation and we will be more than happy to see if we can match or even beat it.
Once you are happy with your quotation , please sign and date all documents and return them to or post them back to us at PURE Plumbing & Heating, Unit P4 Innsworth Technology Park, Innsworth Lane, Gloucester, GL3 1DL. If required you will also need to pay a deposit to secure your booking, this will be detailed on your quotation. This can be made payable by way of cheque to ‘Pure Plumbing & Heating (UK) Ltd, bank transfer, online via our website or over the phone by debit or credit card (credit cards will incur a transaction fee). If you have any questions about your quotation please do not hesitate to contact us.
Are payment terms are: immediately after works have been completed. You may pay via bank transferto the details noted on your invoice, online through our website, credit/debit card (credit cards incur a transaction fee) or by cheque.
We will do everything we can to minimise disruption during your new installation. We will provide you with temporary heaters, should you be left without heating. Your hot water may need to be turned off whilst we are working. We will advise you of any service disruption and ensure we leave you with running water at night.
Before we leave our engineers will brief you on the operations of your new system. They will not leave until you are entirely happy and fully understand how to use your new system. Within 2-4 weeks you will receive a Building Control Notice direct from Gas Safe (Gas appliance) or OFTEC (Oil Appliances) – This document is important and needs to be kept in a safe place. It details all the appliances that you have had installed and is proof that a Gas Safe or OFTEC Registered engineer has installed the appliance. You will also receive your warranty certificate direct from the manufacturer.
You can ensure your home is Gas Safe by following these five simple rules:
  1. Always use a Gas Safe registered engineer
  2. Have your boiler and gas appliances serviced annually
  3. Ensure your appliances are fully ventilated
  4. Check that the flame in your boiler is a strong, clear blue
  5. Install a carbon monoxide alarm that meets British or European Standards
To find out more or to book an appointment contact us
PURE Plumbing & Heating can offer up to 10 years warranty on certain appliances. We are Worcester and Vaillant accredited and as such can offer extended to guarantees, which are not available to many other installers. All of our workmanship is guaranteed for 12 months.
A gas safety check (CP12) is a certificate that outlines the appliances that have been tested in an annual gas safety check.It is a legal requirement in the UK that all landlords and owners of domestic and commercial premises have their gas appliances safety checked annually to make sure they are working safely and efficiently. What does this involve? Once you have booked your 1st safety check with us, we will write to you every year reminding you when the next safety check is due. Our engineers will carry out a full inspection to ensure that all gas or oil appliances are safe to use. This will involve: Check that appliances are well ventilated and that there is a constant supply of fresh air enabling the gas to burn properly Confirm that all safety devices are working effectively Inspect the flue or chimney to make sure all fumes leave the property via the appropriate means Declare an appliance unsafe if they find any faults To book a Gas Safety Check click here.
Did you know? Many manufacturers require you to have your appliance serviced every year to keep your warranty valid. What is a service? - Whilst a gas safety check assesses the basic safety of a gas appliance a service will consist of a full check of a gas appliance. The engineer will assess the physical condition of the appliance, air vents and any flues for deterioration and the overall performance. After the service is carried out you will receive a CP6 Certificate that will detail what the engineer has tested and any findings. We will write to you every year to remind you when your next service is due!
If you smell gas or have reason to believe there’s been a gas leak you should take immediate action. Call the National Gas Emergency Service number on 0800 111999, 24 hours a day. The National Gas Emergency Service will identify the source of the leak and repair it, free of charge, if it’s outside your home or property. If the leak’s coming from within your home or property, the National Gas Emergency Service is only permitted to spend a maximum of 30 minutes locating and repairing the problem. If the source of the leak can’t be fixed within this time it’s likely the gas supply will be shut off. It is then the homeowner’s responsibility to repair the leak. Whatever the circumstance, the National Gas Emergency Service will always make your property safe before leaving the site.   Tips for dealing with a gas leak: Do
  • Vacate the property where you suspect there’s been a leak
  • Turn off the gas meter (but don’t turn on any lights to do so)
  • Notify your gas supplier
  • Open doors and windows
  • Switch on any electrical devices or light switches
  • Turn on any gas appliances
  • Light a fire, use a naked flame or smoke
Carbon monoxide is invisible, tasteless and scent-free and extremely dangerous. Around 20 people in the UK die every year due to CO Poisoning. This is why it is so important to get your gas appliances tested and checked regularly. Formed naturally when a compound containing carbon burns incompletely, carbon monoxide is created due to a lack of oxygen. Occasionally present in homes due to poorly fitted gas appliances, or those that are badly repaired or poorly maintained, carbon monoxide can often occur if flues, chimneys or vents are blocked.
Similar to the effects of a hangover or flu, it’s vital to be aware of the symptoms of carbon monoxide poisoning. There are six main symptoms:
  • Headache
  • Dizziness
  • Breathlessness
  • Nausea
  • Collapse
  • Loss of consciousness
While these symptoms may seem ordinary in isolation, if they occur only within your home, and you feel better outside, or you see similar effects in the people and animals you live with, you should visit your GP as soon as possible to rule out carbon monoxide poisoning. If you suspect a gas leak call the National Gas Emergency Service number on 0800 111999 immediately.